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1. An Oregon woman landed on the $8 million jackpot while playing the slot machine at a Lucky Eagle Casino, but walked away empty-handed when the casino told her the machine malfunctioned.
2. Players Bags Huge Jackpot at the Kickapoo Lucky Eagle Casino July 29, 2019, GMT+0000, 9:36 am July 29, 2019, GMT+0000, 9:36 am David Jones There are casinos dotted all over the U.S and it is often at the ones that are not as popular as others where a slot player could win big when visiting, however knowing which slots are about to pay-out is.
3. The Portland, Oregon woman took her mom to the Lucky Eagle Casino in Rochester, Washington. Despite not being a gambler, Veronica wanted to try her luck on some of the slot machines. In a way though, it actually made sense that Veronica was so interested in numbers.

We have a few questions for you. Firstly, how would you react if you ended up winning millions of dollars after one attempt on a slot machine? Secondly, how would you react if the casino you won the money at took it away from you? We all wish we didn’t have to spend years working hard in order to earn our money. Instead, wouldn’t it be great to simply pull a lever and win $8.5 million? Because this is exactly what happened to one lady who ended up winning a life-changing amount of money. However, minutes later, the casino staff would put a huge damper on her celebrations.

Veronica Castillo isn’t a regular at casinos. However, when she ended up going to one a couple of years ago, she was sure that she had won a staggering $8.5 million after trying her luck on a slot machine – until the casino refused to give her a cash prize.

This sent Veronica down a rabbit hole as she learned exactly why the casino decided not to give her the money that she believed was rightfully hers.

Veronica could never have foreseen that she would become the main character of this crazy casino story. As far as she was concerned, she was just looking to get away for the weekend with her mother.

The Portland, Oregon woman took her mom to the Lucky Eagle Casino in Rochester, Washington. Despite not being a gambler, Veronica wanted to try her luck on some of the slot machines. In a way though, it actually made sense that Veronica was so interested in numbers…

Seeing that she is a mortgage consultant with nearly two decades worth of experience under her belt, it is safe to say that Veronica understands how money works really well.

So when she was stripped of her $8.5 million winnings during her trip to the casino, she was convinced that something wasn’t quite right. For someone who knows numbers, things simply didn’t add up. However, she did not suspect anything when she entered the casino…

Immediately, Veronica was dazzled by the bright lights and sounds of Lucky Eagle Casino. In an instant, she understood what all the fuss was about and why people love going to casinos.

All the signs pointed to her wanting to try her luck on some of the slot machines. These tall, mysterious machines are extremely popular due to how easy they are to use and their bright, luring lights. However, there was one particular slot machine that piqued her interest…

It seems that Veronica is a huge fan of dinosaurs because the slot machine that caught her attention was a prehistoric themed one called “Jurassic Riches.”

Not thinking too much of it, Veronica had chosen her machine and was about to make her move. However, before she did that, she sat down and thought about some of the things she already knew about slot machines, and gambling in general. Nevertheless, this wouldn’t take anything away from how excited she was…

Ultimately, Veronica knew that there was a good chance that she would walk out of that casino empty handed. However, this didn’t stop her from going in there with her mother and having a great time. She was excited by the mystery.

Having rarely gambled in her life, this was pretty much new territory for her. She was aware that casino games tend to favor the casino. However, she had limited knowledge about the intricate systems behind a slot machine…

It takes a lot of sophistication and ingenuity to engineer a successfully functioning slot machine. They usually include a random number generator and a number of intricate systems within the machine.

This means that slot machines have a near-infinite amount of combinations to make the results as random as possible. As for Veronica, she wasn’t clued up on the intricacies of slot machines. All she was interested in was trying her luck, just once, and then she would get on with her life.

One of the reasons that Veronica had such a carefree attitude when she saw those slot machines was because of the many success stories she had heard in recent times.

Take this happy couple for example, who pulled the lever during a trip to the casino. Just like that, they were half a million bucks richer. There was a small part of her that believed that maybe she could become one of those success stories…

Unlike other casino-goers, who will spend an entire day on the same slot machine, pulling the lever until they get a cash prize, Veronica did things differently.

Having not caught a gambling bug, all she wanted to do was choose a random machine, which she did, put a note in it, and see what would happen. So she inserted $100, pulled the lever, and hoped for a good result. Nothing could prepare her for what the slot machine would end up showing her…

When everything was said and done, Veronica couldn’t believe what she was seeing. On the screen of “Jurassic Riches,” it said that she had won over $8.5 million! $8,589,298.90, to be precise!

She had never really won anything in her life and now, she had won a sum of money that was, without a shadow of a doubt, life-changing! Naturally, she was completing surprised by the outcome and in an interview, she recalled her initial reaction after seeing that figure of money.

In an interview with Inside Edition, Veronica was simply asked what it was like to win $8.5 million. Her answer was pretty understandable. “I was in shock,” she said. “[And] was excited.”

She also reiterated her feelings in an interview with KOIN 6, saying the following: “I was very excited and happy…couldn’t believe it.” During those initial few minutes after winning the jackpot, the biggest question going through Veronica’s mind was what she could do with that sort of money…

Seeing that she was already a successful mortgage loan officer, Veronica was pretty happy with her life prior to this incredible moment. As a result, she was struggling to work out what she would do with such a large sum of money.

One thing was for sure though, she could probably buy anything she wanted. Also, she would never have to work another day in her life. However, these dreams were about the be shattered in a matter of 15 minutes…

For the next 15 minutes, Veronica was giddy with joy and started calling her loved ones. Despite going away with her mother, she called her straight away to tell her to come and find her so she could tell her the incredible news.

Literally, eight million thoughts were racing through her mind at once and all she wanted was for someone to come along and hand over her winnings. However, something completely different happened that would turn this story on its head…

As members of staff came towards her, Veronica assumed they were simply coming over to congratulate her for winning the jackpot prize.

However, she assumed wrong. It turns out that the reason the staff members arrived on the scene was that they wanted to shut down the slot machine. “They come to me and say, ‘We have to shut off the machine,'” she said. But that was just the start of her terrible experience at the Lucky Eagle…

Not only did the workers at the casino shut down the “Jurassic Riches” slot machine, they also came to inform Veronica that she hadn’t actually won anything. ”

Then I was like asking ‘What about the prize?” she said. “And they said, ‘there’s no prize.’ It was horrible.” Completely confused and distraught by what they were telling her, Veronica had a million questions and demanded answers in that very instant. However, things only seemed to get worse…

While she had plenty of questions that she wanted answers to immediately, the staff at the Lucky Eagle desperately tried to appease her with some sort of instant compensation.

However, Veronica couldn’t believe her eyes when one of the workers gave her a ticket worth $80. $80.35, to be precise! This meant that Veronica received a one-hundred-thousandth of what she thought she’d get. Nevertheless, she was still determined to find out the reason that her dream jackpot had gone wrong…

In short, the staff explained to Veronica that the slot machine she had been using had malfunctioned. Despite displaying the $8.5 million on her screen, it was actually a display error.

Naturally dumbfounded by the explanation, Veronica couldn’t believe what they were telling her. Still unconvinced by their reasons, CEO John Setterstrom began to break down some key rules that would hopefully set the record straight – most notably, a sticker that rested on the side of each slot machine…

John Setterstrom was quick to explain that his casino was able to retrieve any crucial data to prove that what Veronica saw was actually faulty.

“We have backup systems as well, and screenshot systems and systems that are built within the systems that can accurately depict and we can show it to the guest,” he said. More importantly, though, the CEO showed KOIN6‘s Lisa Balick some of the casino rules. One of them claims that “machine malfunction voids all pays and plays.”

Although the casino executives tried to explain to her what had happened, Veronica simply wasn’t buying it. As far as she was concerned, the casino was “cheating” and trying to avoid paying her what was rightfully hers.

“To me, it’s deceiving, it’s cheating, it might even be fraudulent,” she said in an interview. “My first thought was ‘how many times did they have these kinds of instances and people walking away thinking they have won and going empty-handed?”

Despite the red tape that the casino had wrapped around the money that Veronica wholeheartedly believe belonged to her, there were some people in high places who believed she was right.

Attorney Alan Ripka, who is representing another lady in a similar situation, had the following to say: “You walk through the door. You expect that if you are risking your money, that if you win, you will be paid.” So maybe Veronica had a dog in this fight after all…

Veronica was going through so many emotions. All in one breathe, she felt sad, angry, frustrated, hopeless, betrayed and depressed. As she walked away from that casino, she vowed that the only reason she would return would be to collect her winnings.

Feeling empty inside, Veronica did not know what to do with herself. All she could do was go back home and rest her head. She had been through so much in such a short space of time.

Veronica was determined to find the positives in her devastating evening. However, it was near-on impossible. As a result, she simply went back home to rest her head and spend some quality time with her dog.

However, this certainly was not the end for her. Veronica was hell-bent on getting to the bottom of this controversy. In fact, it wasn’t just Veronica who took offense to what happened. Others wanted to help her to try and find some sort of justice…

Lisa Balick, who works for KOIN6, took it upon herself to do some digging of her own, in an attempt to set things straight.

When she called the CEO of Lucky Eagle Casino, John Setterstrom, she was surprised by what he had to say. “Obviously, $8 million, there’s no machine in the state that pays that,” he told her. “This has never happened there before.” Furthermore, the casino tried to make amends for what had happened…

CEO John Setterstrom revealed that in his 20+ years at the casino, he had never witnessed a situation quite like this one. He also said that he was planning on getting to the bottom of what exactly went wrong in the “Jurassic Riches” slot machine.

And it’s not just the casino who launched a full investigation. The manufacturer of the machine, Rocket Gaming Systems revealed that they are going to work out the cause of the malfunction. That’s not all though…

What makes the case even more perplexing is how it happened in Washington state, a part of America that prides itself on having its own casino lab.

It is here where experts regularly inspect gaming machines to make sure that these sort of things do not happen. As a result of this strange fact, one of the representatives of the Washington State Gambling Commission firmly believes that this will not, and must not, happen again…

According to Heather Singer from the Washington State Gambling Commission, a case like Veronica’s shouldn’t dissuade others from trying their luck on a slot machine. “Nationwide, it’s extremely rare that we see a major machine malfunction,” she said.

“So consumers should feel pretty confident that when they’re sitting down at a gaming machine that it’s going to function properly.” However, she probably won’t want to tell Veronica that anytime soon. Soon enough, the Lucky Eagle issued a formal statement about what happened…

Shortly after the slot machine fiasco, the casino issued a formal statement, proving that they were taking the situation seriously. They were as determined as Veronica to get to the bottom of the error.

However, the casino also shared information in an attempt to prove that the slot machine had, in fact, malfunctioned. They also reiterated what John Setterstrom had confirmed in the interview, that the machine has a maximum jackpot of $20,000. But the casino wasn’t out of the woods just yet…

While the casino was adamant that the slot machine Veronica used had displayed an error, causing the confusion, they still wanted to apologize to her for the inconvenience.

The casino issued a formal apology, expressing “deep regret” over what had transpired. The staff at the Lucky Eagle didn’t realize how machine errors can be traumatic for their users. Nevertheless, Veronica was feeling in the mood to forgive the casino for their faux pas. And that wasn’t all they did for her…

The casino didn’t just issue a formal apology to Veronica for the inconvenience. It also made a concerted effort to make her feel better, by supplying her with a number of freebies.

In order to compensate her for her misfortunes, the casino gave her a weekend stay at the hotel free of charge, with meals included. However, this is certainly not the end of the story. As far as Veronica is concerned, she has some unfinished business…

Despite the casino trying their best to appease her, Veronica isn’t satisfied. She wants to get an attorney, in an attempt to get what she believes is rightfully hers.

And if she doesn’t win her case, she at least wants to share her story with the world. “What I expect at the very least, is to create awareness about how the casinos work, when the players get the big winnings!” she wrote. Whatever happens, we hope that Veronica gets some sort of happy ending.

Make no mistake about it: Veronica Castillo isn’t the only person who thought she had hit the jackpot on the slot machines, only to end up walking out of the casino empty handed. 44-year-old Katrina Bookman thought she had won $42.9 million!

She even took a selfie of herself with the jackpot that appeared on the screen. However, she faced the same fate as Veronica. Jerry Rape also missed out on big money, believing he had won $1.3 million on the slots.

While some people are lucky enough to win big at casinos, the hardest part can sometimes be collecting the winnings.

Inside Edition’s investigative team found people who thought they'd be taking home huge jackpots, only to discover that wasn't the case.

Katrina Bookman, 44, thought she hit a $42.9 million jackpot at Resorts World Casino in Queens, N.Y., in 2016. She even posed next to the winning machine as it displayed her earnings.
“I thought it was my lucky day,” she told Inside Edition.

Crowds started to surround Katrina to congratulate her, but soon security took her aside and she was eventually told that the machine had malfunctioned and there would be no payday.

“Anytime a machine hits a lot of money, you are going to claim it’s broke,” Katrina said.

She hired a lawyer, Alan Ripka, to take the casino to court. The case is pending.

“When you walk through the door, you expect if you are risking your money, that if you win, you will be paid,” Ripka said.

Construction worker Jerry Rape, 55, and his wife, Kim, couldn't believe it when a slot machine said he'd won $1.3 million at the Wind Creek Casino in Montgomery, Ala., in 2011.

“I thought I was a millionaire,” he told Inside Edition. “I thought it was my lucky day.”

But 24 hours after he thought he had “won,' he was also told the 'machine malfunctioned.'

“Very devastating,” he said

He also hired an attorney, Matt Abbott.

“In this circumstance, the Creek Indian tribe was the judge, the jury and ultimate say so on whether they were going to pay a jackpot that [they] should have paid,” said Abbott.

Veronica Castilla was stunned when the machine showed she had won $8.5 million at the Lucky Eagle casino outside Seattle.

“I was excited; I couldn't believe it,” she said. “I was in shock.”

She even took out her camera to snap pictures.

“I started to ask, 'Where's my prize?'” she recalled.

But just like the others, she was told the machine had malfunctioned.

“They took my money but didn’t want to pay my winnings,” she claimed.

Washington is among a handful of states with its own casino lab, where gaming machines are regularly inspected.

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“Nationwide, it's extremely rare to see a major machine malfunction, so consumers should feel confident that when they are sitting down at a gaming machine, it's going to function properly,” Heather Songer of the Washington State Gambling Commission told Inside Edition.

That's little solace for Katrina Bookman, Jerry Rape, and Veronica Castillo, who felt like they were millionaires — for at least a few minutes.

“I'm going to fight,' Castillo said. 'This is not over.'

The casinos say malfunctions are extremely rare and when errors occur, any payouts are void. In the cases of Bookman, Rape and Castillo, the jackpots actually exceeded what the machines could pay out.

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